Customer stories
About M-KOPA
M-KOPA is a technology-driven finance platform that unlocks possibilities for millions of underbanked customers across Africa. Founded in 2011, the company provides access to life-improving products such as smartphones, solar energy systems, and financial services through a pay-as-you-go model.
With operations in Kenya, Uganda, Nigeria, Ghana, South Africa, and the UK, M-KOPA has grown into one of Africa’s leading fintech innovators, employing hundreds of people across different markets. Its mission is to make essential products and services accessible to people previously excluded from traditional financial systems.
Behind this large-scale operation is a team of IT professionals ensuring every employee, from Nairobi to Lagos to London, can work seamlessly and securely from wherever they are.
Can you tell us a little about your role and what you do?
“My name is Jane Masawi, and I currently have the privilege of serving as the IT Support Manager at M-KOPA. My role is to ensure that everyone across our five African markets has a seamless IT experience with our company platforms and tools, enabling them to work effectively from anywhere.”
Jane’s role covers everything from making sure new hires get their work devices on time, to ensuring data security across systems, to supporting hundreds of employees working in different time zones and countries.
What was the biggest challenge that brought you to Rayda?
“Our laptop lifecycle management needed significant improvement,” Jane explained. “We wanted to transform not just the onboarding experience, but the entire device lifecycle — from onboarding through maintenance to offboarding — while maintaining robust company device security.”
As M-KOPA expanded across more countries, managing laptops manually became a growing challenge. The IT team was handling procurement, shipping, setup, and recovery all on their own, and that process was slow, costly, and difficult to scale.
“By eliminating manual IT interventions in device procurement and deployment, we aimed to create an exceptional, frictionless experience for new employees receiving their work tools from day one,” she said. “We also wanted to ensure seamless support throughout their tenure and secure device recovery when they leave, all while keeping our corporate data protected through automated security policies and compliance measures.”
— Jane Masawi, IT Support Manager at M-KOPA.
The goal was to make the process smoother, faster, and more secure, without overloading the IT team.
How did Rayda solve this challenge?
“RAYDA is enabling us to integrate our HRIS system, HiBob, directly with their platform, working towards automating the entire device provisioning workflow,” Jane said.
The company began by testing the integration in the UK before expanding it to all five African markets. “We successfully piloted this in the UK market and are now collaborating with them to roll it out across all markets where M-KOPA operates — Kenya, Uganda, Nigeria, Ghana, and South Africa.”
What stood out most to Jane was how closely Rayda worked with M-KOPA throughout the process. “While this is still a work in progress, what’s particularly impressive is how RAYDA continuously partners with us throughout these integrations, actively working alongside our team to build and refine the solution,” she said.
“Together, we’re eliminating manual touchpoints and creating a truly automated device lifecycle, with RAYDA’s commitment to co-development ensuring we’ll have a mature, robust product that perfectly fits our needs.”
— Jane Masawi, IT Support Manager at M-KOPA.
How has this solution impacted your job and the business?
“I can sleep better at night knowing RAYDA has our employees covered,” Jane said.
Since introducing Rayda, M-KOPA has seen a noticeable drop in delivery complaints and device-related support tickets. “We’ve seen a dramatic reduction in delivery complaints and device-related tickets,” Jane shared.
From a business perspective, she says the improvement goes beyond convenience. “We’re experiencing enhanced operational continuity, strategic advantages in our IT transformation journey, and vastly improved device lifecycle visibility and management.”
The biggest win for her team has been time.
“It’s freed my team to focus on more strategic initiatives rather than manual procurement tasks”
— Jane Masawi, IT Support Manager at M-KOPA.
The Results
Noticeable reduction in device-related support tickets and complaints
Faster onboarding and smoother device delivery across five countries
Clear visibility into all company devices and their status
Better collaboration between HR and IT through system integration
More time for the IT team to focus on long-term improvements
Final Thoughts
Jane’s experience with Rayda shows how a partnership built on collaboration can create real, practical change. By connecting systems, removing manual work, and focusing on the employee experience, M-KOPA has turned a complex IT challenge into a simple, reliable process.
As Jane put it, “I can sleep better at night knowing RAYDA has our employees covered.”
Choose Rayda
Are you facing challenges equipping your remote team? Let Rayda help you find a flexible solution.
