Meet ProFinda
ProFinda is an AI-powered resource management platform used by some of the world’s largest professional services organizations. Their technology matches the right people, and increasingly, AI agents, to the right work, enabling better project outcomes, stronger utilization, and more efficient workforce planning. With a global team operating across the UK, Europe, and the US, ProFinda needed an employee device management process that could keep up with their rapid growth and distributed operations.
The Challenge
As ProFinda expanded into multiple countries, their internal teams were spending an increasing amount of time on manual device management tasks. Managing onboarding and offboarding across regions meant dealing with:
Complex shipping logistics
International customs requirements
Coordinating delivery dates with traveling employees
Managing multiple suppliers
Tracking every device using spreadsheets and Notion pages
High shipping costs ($200–$300 per delivery from the US to the UK)
What started as a manageable workflow became difficult to scale. Employees needed devices on specific dates. Shipments faced delays. Internal teams had to coordinate procurement, communication, shipping, and returns, often across time zones.As ProFinda grew, this manual process became time-consuming, expensive, and operationally risky.
What Made Device Provisioning Hard to Scale
Three factors created the most friction:
1. Logistical complexity across three major regions
Shipping into the UK, Europe, and the US meant different customs processes, documentation, and timelines. Even a small delay could affect onboarding.
2. Delivery scheduling around employee availability
Many new hires were traveling or had strict delivery windows, leading to failed deliveries or delays.
3. High operational cost and internal workload
Multiple team members were involved in sourcing devices, arranging shipping, and managing returns, creating unnecessary overhead.
What Changed After Moving to Rayda
Rayda became ProFinda’s end-to-end device management partner, handling procurement, delivery, retrieval, and storage across all three major regions.
Today, their entire process is streamlined and centralized.
Before Rayda
After Rayda
How Rayda Improved ProFinda’s Workflow
1. Consolidated Ownership & Clear Processes
Instead of multiple people managing tasks, ProFinda now relies on one internal coordinator who works directly with Rayda’s team.
2. Reliable Global Delivery
Instead of multiple people managing tasks, ProFinda now relies on one internal coordinator who works directly with Rayda’s team.
3. Faster Onboarding & Offboarding
Lead times improved because Rayda handles sourcing, configuration, shipping, and retrieval end-to-end.
4. Reduced Internal Workload
HR, operations, and IT teams no longer spend hours coordinating shipments or tracking devices.
5. Smoother Employee Experience
While formal feedback is still pending, the team reports noticeably smoother onboarding logistics and fewer delays.
The Result
1. Operational Efficiency
ProFinda eliminated manual coordination and back-and-forth communication, allowing HR and Ops to focus on strategic work.
2. Faster, More Predictable Onboarding
Devices now arrive with better lead times, ensuring employees start strong on day one.
3. Lower Administrative Burden
No more spreadsheets, no more chasing suppliers, no more complex delivery coordination.
4. Scalable Global Process
Rayda supports ProFinda’s operations across the UK, Europe, and the US — with a system that scales as they grow.
In Their Words
What’s Next
With procurement, shipping, and retrieval now fully streamlined, ProFinda is exploring additional ways to optimize device lifecycle management, including more structured offboarding workflows and expanded visibility across regions. Rayda will continue supporting their team as they scale across markets and build the infrastructure for AI-powered resource management globally.
